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General Sales Conditions
SuperWall is a registered trademark of PaperMint, SAS with a capital of 100 000€, 1724Z, whose registered office is located at 94, rue Lafayette 75010 Paris. In the following terms and conditions of sale, SuperWall is referred to either by the name of the website it operates, "superwall.fr" or by "the seller". Placing an order using superwall.fr website or any other means, implies the acceptance of the general terms of sale below. Our general terms and conditions of sale exclude all possible contrary purchasing clauses which could be invoked by customer. In particular, those T&Cs provide for the acceptance of the processing of personal information relating to the buyers by PaperMint Ltd. Personal information of purchasers are protected in accordance with the law, it is not transferred, resold or lent to third parties. The contact and personal information collected via our website are used exclusively for order processing. Paper types, dimensions and colours are given for information purposes only and may vary from one production to another. Please do not hesitate to contact us for further information.
Pricing policies
General pricing policies
Our prices are ex workshop (EXW incoterm). The prices indicated on the superwall.fr website are indicated inclusing all taxes, all orders are honoured at the price validated when the customer places the order. The prices on the site may change without notice.
Reseller and professional prices
Our prices are ex workshop (EXW incoterm). Resellers benefit from a special rate, the special conditions for resellers are only applicable to the products defined in the reseller range. Professionals benefit from special conditions on the products of the current ranges sold on the website (ready-to-install and customisable products). These conditions are materialised by an individualised discount code, or by a special basket in particular cases.
Payment
Orders are payable in cash via the various methods offered on the site at the time of placing the order.
Acceptance of the General Sales Conditions
The placing of an order implies acceptance of these terms and conditions of sale.
Except in case of a special written agreement, any customer purchase shall not be binding on SuperWall.
Ordering process
Products are available for sale as long as they are displayed on the site. Nevertheless superwall.fr reserves the right to modify technical characteristics without noticing.
Products presented (on the site and various documentations) do not constitute a legal offer but a non-contractual document whose prices and specifications can change at any time. To be valid, an order must be fully paid in advance by means proposed online : CB, paypal or bank transfer. The order must be correctly filled in: the buyer must provide his personal information, billing and delivery addresses, email and phone number. The Piu Design agency reserves the right not to execute an order if it proves to be obviously wrong, or if it appears a problem in the selected options.
In such a case we will contact the customer to find the most appropriate solution.
For this reason, each order is subject to a confirmation from the seller. The order is deemed accepted only upon receipt of this confirmation email.
Cancellation
Orders placed via the website, by email or by mail, are not cancelable, except for products held in stock by SuperWall. In this case the cancellation must be received before the shipment is made.
Delivery time
Timings are given as an indication and cannot be considered as a contractual commitment. In case of non respect of the indicated delay, the customer can cancel his order for standard products but not for special orders if the product is being manufactured.
Delivery price
Considering the daily evolutions in the offers of transport from our partners, this table can change without noticing.
Therefore, it is only indicative and has no contractual value or commitment, in case of difference with a rate proposed in a quotation or an order, it is the rate of the quotation or the order which prevails.
Damaged products
Each order is checked and packed with the utmost care. When receiving the goods, you must check the condition of the package:
- If the package is damaged, please refuse it.
- Even when looking conform, please mention systematically "subject to unpacking".
From delivery date, you have 3 days (or 21 days for international shipments), to send your claim to SuperWall, which is valid only if you respected the above steps.
Delivery
Orders placed on superwall.fr, are shipped under the responsibility of the delivery service provider that you have chosen when ordering. The carriers consider that their responsibility stops as soon as the goods have been received by the customer or one of his duly appointed representatives. Be careful when receiving your order: even if the pack looks conform, please mention systematically "subject to unpacking".
Claiming for undelivered product
If you wish to contest a delivery, we can engage the responsibility of the carrier with below files:
- send a request stating the facts
- join the invoice,
- write down a certificate on honour indicating "that the order was not received contrary to what the delivery service provider indicates".
- in some cases: a complaint from Police Station
Reservation of ownership
Products remain our property until they have been completely paid.
Returns policies
Returns are possible within 15 days, starting from delivery date, for standard products only (ready to install). Standard products are indicated on the site.
Customized products, including wallpapers in strips, are manufactured in length on request (within the limits of manufacturing constraints) which prevents any return of these products.
Returns must be made in the original packaging and the products must be in good condition for the return to be validated. After control of the returned products, we will credit a voucher on the customer's online account. This voucher is not refundable and allows the customer to place a new order of his choice.
Claims and warranties
Products sold by SuperWall are warranted for 12 months against defects, however, the paper, colors, chemicals and other materials used in our production may change slightly over time, particularly due to UV radiation, temperature variations, or excessive humidity. There may also be occasional variations in shade from one production batch to another, in these cases there is no right to replacement of any kind. In case of complaint, the customer must use the online form available for this purpose by attaching any useful document (photo of the product, copy of the delivery note ...). Claims to the carrier are made by the seller. superwall.fr will take the utmost care of your claim and will respond as soon as possible. Claims for apparent defects must be made by the final customer within eight days starting from reception date.
All claims must be made by e-mail (contact@superwall.fr).
This mail must mention all relevant information that can help us to deal with your request as soon as possible (order/invoice number) and the explanation of the encountered problem.
If your complaint concerns a wallpaper, you must send us a sample of the wall covering or, failing that, photos allowing us to understand the problem. Complaints by phone or in our showroom cannot be taken into account without being completed by email to the customer service as indicated above. In the absence of a complete file, the complaint will unfortunately not be considered.
Products (wallpaper, paint, fabric) must be checked by the customer or the installer before implementation. If you perceive any defect on the product, you must notify us immediately and do not start the implementation, or stop it as soon as the problem is found. Your responsability is engaged if there is an apparent defect on an installed product.
To be taken into account a claim on a product with an apparent defect must reach us, within 15 days starting from delivery date, otherwise the claim can not be taken into account.
Once installed on the wall, if you notice a defect, as you have engaged your responsibility by hanging it, it will be considered as a problem related to the implementation techniques.
Our wallpapers are produced either in digital printing or in traditional printing (heliogravure). In both cases, the tolerances of dimensional deformations are 1.5mm/1000mm.
The implementation must respect the uses concerning the non-woven paper and in particular the instructions of the supplier of the adhesive which you will have chosen.
Improper installation is your responsibility or your installer's one, and SuperWall will not be responsible for any claims regarding installation issues.
Example of poor installation for wallpaper:
- wrong glue dosage
- gluing the paper instead of the wall
- no preparation of the support
- pasting the wallpaper with an unsuitable object
- poor handling of the paper
- inadequate cleaning
This list is not exhaustive
Superwall supplies products (wallpapers) which are semi-finished products, SuperWall's guarantee stops as soon as the implementation is totally or partially done.
If the claim is made in a timely manner and if, after verification, the existence of a defect is established and if the defect is not attributable to improper installation, processing or cleaning, misuse or Customer's negligence, SuperWall will, at its option, replace the goods concerned free of charge or credit all or part of the amount invoiced for the goods, without SuperWall being liable for any compensation.
Copyright
All products offered on our website are original works created by SuperWall or by independent artists. Whatever the case, SuperWall / Piu Design agency have the reproduction rights of the concerned works. The possible reproduction of works without the agreement of the rightful owner would be a violation of his rights.
Respect for the functioning of the website
In order not to disrupt the proper functioning of the superwall.fr website, you must not use tool, software or script in association with superwall.fr.
You must not implement any action that causes blockings or intentional slowing down of superwall.fr, in particular by blocking, overwriting or modifying the contents displayed or generated by superwall.fr.
Damages and interest
In the case of an unconformed implementation of products (in terms of quality or references), the hanging process by the customer or its professional, shall not give rise to any claims for damages.
The customer or the installation company is responsible for the implementation of the product.
Timelasting and modification of General Sales Conditions
These terms and conditions are valid for an unlimited period of time.
We reserve the right to modify the GTC at any time and without notice. The general terms and conditions of sales are those in force at the time customers placed the order.
Choice of jurisdiction
The Commercial Court of Paris is the only competent court to deal with any dispute arising from an order placed with SuperWall using its website, or by any other means, and with any dispute arising from the use of the superwall.fr website, a more general problem relating to the Superwall brand or a claim arising from the rights of the works used in our ranges.